Reports · Troubleshooting

Choose the correct location for a report

A location can come from an object code, be entered in the form, placed on the map or found by your device with your permission. Check the shown place before sending; you can add an address yourself when automatic lookup fails.

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Goal

Send a report with a location the responsible team can actually find.

Before you start

  • The report form is open and you know the affected place.

Steps

  1. Check an existing object link

    If you came through a QR code, check the displayed object. The code may supply an object link and location.

  2. Set the place yourself

    Enter an address or place the point on the map. Device location is optional; allow it only if you want to use it.

    Open map with a location pin in the report form.
    Example view with test data: «Auf Karte wählen» (choose on map) opens the report form's map; a pin marks the location, and «Karte ausblenden» (hide map) closes the view again. The title and appearance can differ by organisation.
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  3. Review before sending

    Compare the location text and map point with the affected place. Correct either by hand if needed and add a short description of the spot.

Check the result

The report carries a checked location instead of an unverified automatic suggestion.

If something goes wrong

Device location permission was denied or does not work.
Type the place or set the point on the map. Device location permission is not required.
Automatic address lookup finds no suitable name.
Check the map point and enter the place yourself. Describe a recognisable nearby feature.

Common questions

Must I share my current device location?

No. You can choose the place in the form or on the map.

Is a location taken from my photo without asking?

No. If a photo contains location data and the location field is empty, the form asks before using it.